Friday, June 9, 2017

But I'm only 30 minutes outside of (major city)...

For a long time now, Google has been focusing on several ideas that have a big impact on Local Search. A couple that heavily affects the hospitality/lodging space are:
  • serving search results that match the user's intent
and, of course,
  • topical relevance

A question that we hear often from clients is, "I'm not ranking on Page 1 for "(major city) bed and breakfast"."

My first response is always, "Well, are you located in (major city)?"

And in these cases, the answer is usually something like, "Not exactly, but we are really close..."

What does Google consider to be the boundaries of (major city)?

Let's look at an example.

Here are the formal city limits of Boston, MA according to Google Maps:

Google Maps search for "Boston, MA"

Here's an example of what a traveler would see if they did a Google search for "boston bed and breakfast":

sample search for "boston bed and breakfast"

After you scroll past all of the paid ads, you will come across the Map Pack (Local Pack) (3-Pack). Notice how much of the city of Boston is not included in this search! 

Even if you expand the Map Pack to see more, this is as much as you get:

expanded Map Pack view

Aren't there also B&Bs in Roxbury? Yes.

Aren't there also B&Bs in Hyde Park? Yes.

Aren't there also B&Bs in Ashmont? Yes.

Aren't there also B&Bs in Worcester, just about an hour outside of Boston? Yes.

But does Google choose to include any of these areas initially for the search, "boston bed and breakfast"? No.


Searcher Intent

What we can glean from these sample searches is that based on their seemingly endless data bank, Google has made a determination regarding what geographic area searchers are interested in when they search for "boston bed and breakfast".

We need to realize that your physical location is the biggest factor when it comes to Local Search.

Regardless of how good your Reviews are, if you're not in that specific geographic location, Google can't actually include you in those search results.

Google knows that if someone searches for "boston bed and breakfast", they are most likely looking for something in the heart of the city, so Google shows the results that most accurately match that intent.

So you have to think: does my business more accurately identify with "boston bed and breakfast" or "bed and breakfast outside boston"?

Topical Relevance

A related concern is, "I'm not ranking on Page 1 for "(major city) hotel"."

My first response is always, "Well, are you a hotel in (major city)?"

And in these cases, the answer is usually something like, "Not exactly, we are a bed and breakfast..."

Just as Google can't be tricked into believing that you're located in Boston if you're not, Google can't be tricked into believing that you're a hotel if you're actually a 2-room B&B. 

In fact, you don't want to trick Google, anyway. 

If someone does a search for "boston bed and breakfast", they see your website listed in the search results, they click on your link and go to your website, they immediately see that you're in Worcester and not in Boston, they hit the Back button. 

Now your Bounce Rate is higher.

If someone does a search for "boston hotel", they see your website listed in the search results, they click on your link and go to your website, they immediately see that you're not a hotel, they hit the Back button. 

Now your Bounce Rate is higher.

Google uses your Bounce Rate as one of many indicators to know whether or not your website is relevant to the search query.

It's only a matter of time before any attempts to trick Google will backfire on you.

So what can I do?

Embrace where you are! Not the large metro area that's an hour away from you. Remember the sample search above - not even all B&B's that are in Boston get immediately included in the search results for "boston bed and breakfast". So if you're outside of city limits, it's even more unrealistic to expect those rankings.

Every location has some redeeming quality - that's why you decided to do business there, right? So embrace your area's attractions and target travelers who feel the same way.

You can optimize content for "near (major city)" or "staycations close to (major city)". Blogging about attractions around you can help increase your exposure in searches where, by definition, Local Search can't rank you.

Instead of aiming for higher traffic volumes, aim for higher traffic quality. Use your website and social media to target travelers who actually want to stay where you are.

Don't confuse and frustrate travelers by trying to trick Google.

Friday, March 31, 2017

New Branding Color For BnBwebsites that reflects Powerful New Direction

Screen Shot 2017-03-31 at 1.41.37 PM.png

The colors of your website say a lot about who you are.  After lengthy board meetings and study sessions we realized that blue wasn’t communicating what we are all about.

The color blue, according to “is associated with depth and stability. It symbolizes trust, loyalty, wisdom, confidence, intelligence, faith, truth, and heaven.” We decided this is no way to run a business. It became apparent in our discussions that if we wanted to reach the next level in our global market, we needed to adjust our vision for the future.

Red is “associated with energy, war, danger, strength, power, determination as well as passion, desire, and love.” These words of dominance and power accurately reflect our goals and vision for the future. We have a passion for what we do, and we won’t let anything keep us from the prize.

After running it past the CEO, Fred Pierce, he responded by saying “we are winners here at BnBwebsites. We take things to the edge, and come off the victor. Let’s do it.”

Because we are so excited about this change, we are announcing it a day early, before our originally intended launch date of April 1st. Stop by to view our powerful new website!

color psychology wheel by GraphicSprings

Infographic made by GraphicSprings


For more information about what your colors say about you, visit this website:

Monday, January 2, 2017

HTTPS as a Google Search Ranking Signal

Google's effort in moving towards a more secure web marches on as we begin 2017. With the release of Google Chrome version 56, non-secure web pages (HTTP) will show a "Not secure" tag in the address bar:

HTTPS is an encrypted method of data transfer that blocks virtual eavesdroppers from seeing and using your information.

Technically speaking, unless your website is transferring passwords, payment information, or other sensitive data, there's no need for your website to be served over HTTPS.

But for best practices, and taking into account that HTTPS is a search ranking signal for Google, all websites should implement HTTPS across all pages.

"We've seen positive results, so we're starting to use HTTPS as a ranking signal. For now it's only a very lightweight signal — affecting fewer than 1% of global queries, and carrying less weight than other signals such as high-quality content — while we give webmasters time to switch to HTTPS. But over time, we may decide to strengthen it, because we’d like to encourage all website owners to switch from HTTP to HTTPS to keep everyone safe on the web." - Google Webmaster Central Blog

So while HTTPS is currently a minor ranking signal, it's anticipated to grow in importance along with the Chrome implementation of the "Not secure" tag. While that tag itself is not a ranking signal, it would come as no surprise that the words "Not secure" being shown right next to your web address will certainly increase your Bounce Rate, decrease your Click-Through Rate, and diminish the overall level of trust that users find in your website.

BnBwebsites strongly recommends that all website owners begin adopting HTTPS now before it becomes a much more important Google search ranking signal, as it's becoming an essential part of a well-designed, fast, and user-friendly website.

Monday, July 6, 2015

The importance of keeping your Hours of Operation up to date

We tried to go eat lunch at a local restaurant on the 4th of July - there was no mention online of having special holiday hours, so we assumed they were still open. Unfortunately, we were forced to take our business elsewhere because we showed up and the restaurant was closed. Make sure that you keep your operating hours updated online so that you don't disappoint potential customers! 

This is becoming more and more important now that mobile search quantity has surpassed desktop search - so many more users are looking for your contact info and hours on their smartphones, so you need to make sure that your information is up to date and easily accessible.

Google has released a tool that will allow you to check your Google My Business (Google Places) listing to see whether or not your business information is accurate. Go to and type in your business name and city. You will then be able to see the information that Google has listed for you, and will give you the opportunity to fix any erroneous details.

Google reports that 25% of businesses change their hours for the summer*, which was the basis for them introducing this special tool. Because many businesses in the lodging industry have seasonal hours, this is extremely important! We encourage all business owners to visit and make sure that your potential customers don't have the same disappointing experience that we did.

* Written by Google and conducted using Google Consumer Surveys, June 2015

Wednesday, May 27, 2015

New incentives for Responsive Web Design

Responsive Web Design is now essential for any business, but especially for us in the lodging industry. Users want to see prices, locations, availability, amenities, reviews, and compare multiple options before booking. When users are bouncing from source to source, it’s important to have a specific brand identity and maintain consistency across all platforms so that your business is easily recognizable in all contexts.

During the 2015 AdWords livestream, Google reported that 9 out of 10 smartphone users start their research on one device but ultimately purchase on another. Responsive Web Design allows you to deliver seamless transitions between devices and provide brand familiarity, which will increase your likelihood of gaining conversions.

BnBwebsites builds beautiful and efficient Responsive websites for bed and breakfasts, hotels, cabins, inns, vacation rentals, really any lodging option. Visit to browse our design portfolio and check our pricing options.